This page explains how FotoGrids Pro billing works — who processes your payment, how subscriptions renew, how to cancel, and when refunds apply. The license itself — what a Pro purchase includes and the activation limits per plan — is described in our Product Terms (EULA).
1. Who you buy from
FotoGrids Pro is sold through Freemius, Inc., our Merchant of Record and authorised reseller. In practice this means:
- Payment processing — Freemius runs the checkout and processes your payment. Your card details go to Freemius and its payment providers (such as Stripe and PayPal) — they never reach our servers.
- Invoicing and tax — Freemius issues your invoice or receipt, and calculates, collects, and remits VAT, sales tax, and similar taxes worldwide.
- Purchase terms — your purchase is governed by the Freemius Terms of Sale and the product EULA shown at checkout, alongside our own terms.
- Your account — you get a Freemius customer account at customers.freemius.com, where you manage subscriptions, license keys, activations, and invoices.
For billing questions (charges, invoices, payment methods), contact Freemius support or us — we’ll route it. For product questions, contact us directly at hello@fotogrids.com.
2. Plans and prices
FotoGrids Pro is available on the following plans:
Plan
Billing
Activations
Plan
Free
Billing
—
Activations
Unlimited sites
Plan
Pro Starter
Billing
Annual or monthly
Activations
1 site
Plan
Pro Plus
Billing
Annual or monthly
Activations
Up to 5 sites
Plan
Agency
Billing
Annual only
Activations
Up to 25 sites
Current prices are always the ones shown on our pricing page and at checkout; the price displayed at checkout is the price that applies to your purchase. Prices are exclusive of VAT and sales tax — where tax applies, it is added at checkout based on your location. If you are tax-exempt or entitled to a VAT refund, contact us within 14 days of purchase and we’ll arrange it with Freemius.
3. Automatic renewal
Pro plans are sold as automatically recurring subscriptions. Your subscription renews at the end of each billing period — monthly or annually, on the anniversary of your purchase — using the payment method on file, unless you cancel before the renewal date.
For annual subscriptions, Freemius attempts to send a reminder email about 30 days before renewal. The reminder is a courtesy: you remain responsible for cancelling before renewal if you don’t want to continue. If a renewal payment fails, Freemius retries several times before cancelling the subscription.
Price changes never affect an active subscription: your renewals stay at the price you signed up at for as long as the subscription remains active and unchanged. If we ever change how a plan is priced or structured, we’ll give at least 30 days’ notice.
4. Cancelling
You can cancel at any time from your Freemius customer account. Cancellation stops future renewals; your license stays active until the end of the period you’ve already paid for, and no further charges are made. Cancelling does not by itself trigger a refund.
5. What happens when a license lapses
Your galleries keep working — published pages don’t break. Pro-level settings lock for editing, and updates and support stop until you renew. Details are in the Product Terms.
6. Upgrades and plan changes
You can upgrade to a higher plan at any time; you pay only the prorated difference for the remainder of your term. Switching between annual and monthly billing takes effect at your next renewal. Upgrades, added activations, and billing-cycle changes do not restart the refund window.
7. Refunds
If, during the first 14 days after your initial purchase, you run into an issue that makes FotoGrids unusable for you and our support team is unable to resolve it, contact us and we’ll consider a full refund.
To request one, email hello@fotogrids.com from the address you purchased with, include your order number, and describe the issue so support can first try to fix it. Approved refunds are returned to your original payment method, normally within 5–10 business days.
Refunds are not available for:
- renewal payments — cancel before your renewal date instead;
- late requests — requests made more than 14 days after the initial purchase;
- plan changes — upgrades, added activations, or billing-cycle changes.
When a purchase is refunded, the license is deactivated and Pro features revert to the Free version.
8. Chargebacks
If a charge looks wrong, contact us or Freemius before disputing it with your bank — billing issues are almost always faster to fix directly. Chargebacks filed on legitimate charges may lead to license deactivation while the dispute is resolved.
9. Questions
Anything unclear about billing? Email hello@fotogrids.com and we’ll sort it out.
Purchases of FotoGrids Pro are processed by Freemius as Merchant of Record. Freemius’s privacy policy and terms apply to your purchase in addition to this policy.